Return Policy

It's important that you read our return policy before submitting your return.

We want you to love your purchase! If something isn’t quite right, we accept returns on eligible items for U.S. customers only.

Exchanges

Exchanges are 100% FREE!
If you'd like to exchange your item for a different size, simply email us at team@bluecrystalboutique.com within 14 days of receiving your order and send the word “EXCHANGE” in the subject line or message body.

We’ll get back to you with available options and instructions for your free exchange.

Please note: exchanges are subject to stock availability.

📜 Return Requirements

Please visit our Returns Portal within 14 days of the delivery date to start your return.

Items must also be postmarked within the same 14-day window to qualify.

Merchandise must be unworn, unwashed, unstained, and free of perfumes or odors.

All items must be returned in their original condition with tags and hygienic liners (if applicable) attached.

Any items marked “Final Sale” (including items discounted by 40%) cannot be returned or exchanged.

The following items are non-returnable due to hygiene concerns:
bodysuits, jewelry, styling accessories, swimwear, and undergarments.

International orders are FINAL SALE and are not eligible for return or exchange.

We’re currently unable to accept international returns due to the high cost, extended shipping times, and complex customs regulations involved. These factors make it difficult for us to process returns in a timely and reliable way while ensuring a smooth experience for our customers.

📦 Return Options and Fees

Store Credit – 100% of your item’s value refunded as store credit. No return fee.
Store Credit never expires and can be used anytime on anything at Blue Crystal Boutique.

Exchange – 100% FREE! No fees at all. Simply email us at team@bluecrystalboutique.com within 14 days of receiving your order and send the word “EXCHANGE” in the subject line or message body.

Refund – A $9.75 return fee will be deducted from your refund. Refunds are issued to your original payment method.

We charge this small return fee for refunds to help cover the costs of processing, shipping, and restocking returned items. This allows us to continue offering fast shipping, free exchanges, and store credit returns while keeping our prices fair for everyone.

Important notes:

• Return for refund fee of $9.75 applies per return request.
• Original shipping fees are non-refundable.
• Store credit cannot be converted to a cash or card refund.
• If you paid for shipping on your original order, this shipping cost will not be refunded when your return is processed.
• Items that do not meet the above requirements may be returned to you at an additional cost.

Return Shipping Window
Once a prepaid return label is issued, you have 8 calendar days from the issue date to drop off your package with the carrier and have it scanned into their system.

• Returns dropped off after the 8-day window will not be accepted or refunded, regardless of the reason or transit time.
• Packages must show a carrier scan date within the allowed window to qualify for a refund or store credit.
• Packages received outside the allowed time frame may be returned to the sender or kept without issuing a refund or store credit.
• Prepaid return labels that are never used will not be charged.

Order Cancellations

Please note that once an order is placed, cancellations are not guaranteed. If we are able to accommodate your cancellation request, the refund will be issued back to your original payment method.

⚠️ Important: Payment processing fees charged by our payment provider are non-refundable. This means that if your order is canceled, a small fee (approximately 3% + $0.30 per transaction) will be deducted from your refund.

We encourage customers to double-check their order details before completing checkout to avoid any unwanted cancellations.

⏳ Processing Time

• Refunds are typically processed within 7-10 business days after your return arrives at our facility, allowing our team time to inspect the item.
• Store credit and exchanges are issued once your package has been received and inspected at our warehouse.

You’ll receive a confirmation email once your return has been processed.

Note: We aim to process returns within 7 business days of receiving them, though during high-volume periods (especially holidays) processing times may take longer.

📦 Shipping Responsibility

Blue Crystal Boutique is not responsible for any loss or damage to return parcels once handed over to USPS, UPS, or any shipping carrier. We recommend keeping your tracking number and proof of drop-off until your return has been fully processed.

Gift Card Purchases:

• If your order was purchased using a gift card and you select a refund to the original payment method, the refund will be added back to the balance of your gift card.